Shipping policy

At Milo Santori, we are committed to providing efficient and reliable delivery service for your order. Here’s a detailed look at our shipping process:

Order Processing and Delivery Schedule:

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

• Order Cutoff Time: 2PM EST
• Order Handling Time: 1-3 Business days (Monday-Friday) 
• Transit Time: 6-10 Business days (Monday-Friday)   
• Total delivery time: Estimated delivery time based on customer locations, all destinations 7-13 business days ( this applies to standard shipping only; priority shipping may be faster.)

Order Confirmation:

After placing your order, you will receive an email with your order number and details. Once your order ships, you will receive a shipping confirmation email with a tracking number and tracking link. Additionally, we will notify you via email upon delivery of your order.

Shipping Carrier:

We partner with these shipping carriers to ensure a timely delivery. 

• We ship via trusted carriers such as DHL, FedEx, UPS, USPS, and local postal partners depending on destination.

Shipping Locations:

We ship to the United States, Canada, the United Kingdom, Australia, New Zealand, and most countries in Europe, Asia, and South America. Shipping availability and rates for your location will be displayed at checkout.

Shipping Fees & Delivery Options

🇺🇸 United States (50 States)

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🇺🇸 Non-Mainland U.S. (Alaska, Hawaii, Puerto Rico, Guam, etc.)

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🇺🇸 U.S. Armed Forces (APO/FPO/DPO)

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🌍 International Shipping (Canada, UK, Europe, Australia & 230+ Countries)

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Free Shipping Offer

Note: All shipping costs are displayed clearly at checkout before you complete your purchase.

Lost Packages:

If your package is marked as delivered but you haven't received it, please:

• Verify the shipping address.
• Check all possible delivery locations at your residence.
• Ask neighbors or family members if they accepted the package.
• Contact the courier with your tracking number to initiate a claim within 7–14 days after delivery.

If your package is officially declared lost, contact us immediately with your order number. We will either reship your order or provide a refund based on your preference.

Customs & Duties

Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

Tracking

After dispatch, a tracking number will be sent to your email. You may also use our Order Tracking Page to monitor your delivery. Tracking updates may take up to 24 hours to appear and may vary depending on the carrier.

Delays

We aim to meet our delivery estimates, but delays may occur due to high shipping volumes or unforeseen courier disruptions. If your order hasn't arrived within the expected timeframe, please contact our support team. We are not responsible for delays caused by customs, carrier issues, or natural events, but we will assist you in resolving the situation.

Contact Us

Store Name: Milo Santori
Business Address: 1317 Edgewater Dr #2805, Orlando, FL, 32804, USA
Phone: +1 (877) 778-9780
Email: support@milosantori.com
Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM EST, Monday through Friday.